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It's safe to say that you won't find any punch-card readers in use at insurance companies anymore, and youd probably be hard-pressed to even find a typewriter. Those two machines were instrumental to record keeping and data processing at insurers for decades but, ultimately, they made way for a new...

'D' grade given in customer experience management, highest grade given to distributor loyalty and effectiveness

Many companies aren't willing to give up on their legacy systems just yet. The risk lies in trading the known for the unknown. Systems contain business rules that reflect decades of company history, records of products and customers, data that can be mined and other valuable assets.

The convergence of social, mobile, the cloud and information continues to drive change and create opportunities, according to a recent Gartner report.

By 2016 cloud deployments will represent the bulk of IT spending, one study says, but insurers are a naturally risk-averse bunch and remain wary about cloud security.

By 2016 cloud deployments will represent the bulk of IT spending, one study says, but insurers are a naturally risk-averse bunch and remain wary about cloud security.

Cloud-based environments are low-risk solutions that enable applications to increase business value.

Cloud-based environments are low-risk solutions that enable applications to increase business value.