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At least 40 percent of agency E&O claims arise from oversights by account executives or CSRs. Here's how you can troubleshoot this problem.

Farmers Insurance reached a settlement to resolve a nationwide class action lawsuit.

Vice President of Operations, Action Advantage Group

With the economy impacting the operating budgets of agencies and carriers alike, CSRs are being asked to do more and do it fastera task that requires an effective agency-carrier technology partnership.

Smart voice recognition comes into its own

Successful prospecting requires perspective and passion

Karlyn Carnahan, principal of Novarica, talks with Rick Gilman of the Personal Lines Growth Alliance on the new joint survey, "Personal Lines: How Technology and Service Drive Carrier Choice."

Speed of policy delivery and underwriting decision, convenience and claim services top the list of agency requirements when placing personal lines, according to a new survey by Novarica and the Personal Lines Growth Alliance (PLGA).