In this month’s podcast on the power of personal lines, Rick Gilman, executive director of the Personal Lines Growth Alliance and American Agent & Broker tech columnist, talks to Karlyn Carnahan, principal at Novarica, and author of "Personal Lines: How Technology and Service Drive Carrier Choice," a joint project that looks at what drives independent agents in their selection of top personal lines carriers.

Listen as Carnahan discusses the survey findings, including carrier web portal vs. agency management systems, top-ranked tech capabilities and how principals, producers and CSRs differ in what they find important in personal lines automation.

To listen to the podcast, click below.