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It is time to become more accessible, more responsive and more personal with customers. Here's how to do that.

Managing passwords has become so complex that a nonprofit coalition, the ID Federation, developed a solution with SignOn Once

Managing passwords has become so complex that a nonprofit coalition, the ID Federation, developed a solution with SignOn Once

It's a no-brainer: Cross-selling insurance improves retentions, increases profits, and strengthens relationships by offering customers everything from life to pet insurance. But while there are no statistics on how many independent agencies are actively cross-selling to their customers, many experts say theyre not doing it as often as they shouldin...

Experts say most independent agents are not cross selling--even though their future may depend on it.

Technology is more important than ever to attract, retain and serve clients in the hyper-competitive personal lines market, Novarica reports.

Let's talk about your sales support teams. Are they truly serving clients, engaging prospects, creating revenue, and helping to grow the businessor are they glorified data processors?

Leadership impacts the performance of the team. Learn how strong leaders project a positive image that reinforces productivity, morale and customer relations