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Handling claims and understanding the nuances are two very different things. How skills set the foundation for success at any insurance organization.

A hiring approach that focuses on tenure rather than attitude can be a recipe for disaster.

The Internet cannot replace basic blocking and tackling, and introspection and intuition, however it can be a great resource. Great adjusters will leverage the Internet to dig deep.

The Internet cannot replace basic blocking and tackling, and introspection and intuition, however it can be a great resource. Great adjusters will leverage the Internet to dig deep.

Changing the paradigm from what we do right to where we can improve is the foundation for long term success.

There is no question that insurance fraud costs Americans billions of dollars annually. According to the Coalition Against Insurance Fraud (CAIF), the business of fraud costs the industry an estimated $80-$120 billion each year.

Claims adjusters must be perceptive and committed to seeking the truth in an increasingly complex world.

When chasing numbers, claims organizations may find themselves mired in mediocrity.