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Back when many of us began our careers investigating claims, we did it the old fashioned way. There was no Internet, cell phones were the size of suitcases, and email had yet to replace inter-office memos. Somehow, we managed to get by using the relatively scarce resources available at the time.

The key to success was a combination of intuition, tact, and perseverance, where significant time was spent knocking on doors, canvassing witnesses, and searching for the truth. If it was suspected that a claim was a fraud, there was no such thing as link analysis technology to validate the hypothesis. Rather, clues had to be gathered and put together like a jigsaw puzzle.

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