A three-pronged approach harnesses the potential of big data to identify discrepancies within the business workflow enabling workers' comp adjusters to appropriately focus their attention and efforts.
Editors Note: In the second of our three-part series, we examine the review and processing phase of a vehicle accident claim and explore best-practice patterns. To access the first part, which focuses on the initiation phase, visit PropertyCasualty360.com/claims.
In the last of our three-part series, we review the settlement process and its impact on customer satisfaction rating and claims management efficiency.