{
  "author": {
    "name": "Madelyn H Flannagan",
    "webUrl": "/author/profile/madelyn-h-flannagan/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 2,
    "social": [],
    "articles": [
      {
        "uri": "/2006/10/01/agents-who-ignore-customer-service-wont-have-too-m/",
        "title": "Agents Who Ignore Customer Service Won't Have Too Many Clients To Worry About",
        "byline": "Madelyn H. Flannagan",
        "kicker": "",
        "prettyDate": "October 01, 2006",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/madelyn-h-flannagan/",
            "name": "Madelyn H. Flannagan"
          }
        ],
        "kickerNode": [],
        "summary": "Neglected clients likely to seek more attention elsewhere without telling",
        "body": null
      },
      {
        "uri": "/2001/11/04/job-satisfaction-seen-as-key-in-serving-clients/",
        "title": "Job Satisfaction Seen As Key In Serving Clients",
        "byline": "Madelyn H. Flannagan",
        "kicker": "",
        "prettyDate": "November 04, 2001",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/madelyn-h-flannagan/",
            "name": "Madelyn H. Flannagan"
          }
        ],
        "kickerNode": [],
        "summary": "Job Satisfaction Seen As Key In Serving Clients Independent agents say they understand the importance of customer service, but few say they understand how ...",
        "body": null
      }
    ]
  }
}