{
  "author": {
    "name": "Fazi Zand",
    "webUrl": "/author/profile/fazi-zand/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 2,
    "social": [],
    "articles": [
      {
        "uri": "/2018/02/13/the-rise-of-the-insurance-chatbot/",
        "title": "The rise of the insurance chatbot",
        "byline": "Fazi Zand",
        "kicker": "News",
        "prettyDate": "February 13, 2018",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/02/chatbot-illustration-smartphone-shutterstock.jpg",
          "width": "600",
          "height": "338"
        },
        "authors": [
          {
            "webUrl": "/author/profile/fazi-zand/",
            "name": "Fazi Zand"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "So ascendant is the humble chatbot that some pundits are describing 2018 as the year of AI and voice technology. Will that also be true for insurance?",
        "body": null
      },
      {
        "uri": "/2018/01/10/perfect-customer-experience-with-persona-based-engagement/",
        "title": "Perfect customer experience with persona-based engagement",
        "byline": "Fazi Zand",
        "kicker": "Commentary",
        "prettyDate": "January 10, 2018",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/fazi-zand/",
            "name": "Fazi Zand"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Like many insurers, perhaps you have already put in some hard yards working to unify underlying systems to provide great multichannel customer experiences.",
        "body": null
      }
    ]
  }
}