{
  "author": {
    "name": "David Siesko",
    "webUrl": "/author/profile/david-siesko/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2007/09/28/the-future-of-customer-service/",
        "title": "The Future of Customer Service",
        "byline": "David Siesko",
        "kicker": "",
        "prettyDate": "September 28, 2007",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/david-siesko/",
            "name": "David Siesko"
          }
        ],
        "kickerNode": [],
        "summary": "Carriers often make the mistake of pressuring claim and customer service departments to reduce internal expenses at the cost of quality.",
        "body": null
      }
    ]
  }
}