X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Carriers often make the mistake of pressuring claim and customer service departments to reduce internal expenses at the cost of quality. This is especially common during softening market cycles like we’re in today. It’s more critical than ever for carriers to adopt progressive systems in order to promote service excellence, reduce costs, and deliver significant return on investment.

Through a few basic steps, insurers can improve service excellence and efficiency in their claim departments that will benefit both customers and carriers. First, services must be delivered seamlessly across all departments. This can be accomplished through segmentation techniques, which categorize claims by complexity, customer claim history, and customer profiles in order to streamline processing cycles and ensure precise and accurate handling.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.