{
  "author": {
    "name": "Bruce Orcutt",
    "webUrl": "/author/profile/bruce-orcutt/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2022/12/29/pain-points-of-onboarding-new-customers/",
        "title": "Pain points of onboarding new customers",
        "byline": "Bruce Orcutt",
        "kicker": "Analysis",
        "prettyDate": "December 29, 2022",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2022/12/Customer-satisfaction_terovesalainen.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/bruce-orcutt/",
            "name": "Bruce Orcutt"
          }
        ],
        "kickerNode": [
          {
            "uri": "/analysis/",
            "sectionName": "Analysis"
          }
        ],
        "summary": "Almost 90% of insurance companies lose potential customers during sign-up – but what's causing people to drop out?",
        "body": null
      }
    ]
  }
}