Streamlining and modifying the onboarding process through the use of technology can dramatically improve the overall customer experience by up to 43% and increase customer retention by over a third (37%). Streamlining and modifying the onboarding process through the use of technology can dramatically improve the overall customer experience by up to 43% and increase customer retention by over a third (37%). (Photo: terovesalainen/Adobestock)

With 81% of consumers wanting more self-service options for doing business, it's no wonder insurance companies are throwing money at improving their digital online offerings.

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