Who do customers think are the best auto insurancecompanies?

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Insure.comsurveyed current customers of 20 large car insurers to find out howthey rate their insurers on five important measurements. Whilefinding the lowest price is important to many car insuranceshoppers, customer satisfaction is important for many consumersmaking a decision to keep or switch insurance providers.

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The annual Insure.com survey asked customers of theselected car insurance companies what they think of their insurers'prices, customer service and handling of claims. They also askedcustomers whether they would recommend their insurance company to afriend and whether they plan to renew their current policy.

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The auto insurance industry is loaded with big companies, butowning a large share of the market is no guarantee that yourcustomers are satisfied. The 2016 results reveal that some carinsurers are creating lots of happy customers, while others are notas successful.

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Related:

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24 car insurance companies ranked on shoppingexperience satisfaction

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J.D. Power releases new auto claims satisfactionstudy

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