Customers expect immediate action. The agent distribution channel is responding with 24/7 service, achieved through a combination of expanded relationships, agency tools and social networking.
Customer demand drives the activity and agencies are working hard to improve the agent-customer relationship. But what about the agent-carrier relationship?
According to the recently released results of this year's Real Time/Download Campaign Agency & Brokerage Technology Survey, agents need more carriers to provide real-time capabilities.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
