Company: SunGard
Product: iWorksEAS
Representative: Tara Winters, Executive Vice President

To what do you attribute the positive ratings from yourcustomers?
Winters: “We credit our strong positiveratings to our commitment to helping customers manage theirbusiness more efficiently, effectively, and profitably. We've beenproviding solutions to insurance companies for over 25 years, so weunderstand the challenges insurers face. Today's businessenvironment is tough, with low investment returns, increaseddemands on investment staff, intensified regulatory scrutiny, andgreater risk oversight. They need a partner who has been throughthe wars with their peers, and more importantly, they know we'll bethere to help them navigate through tomorrow's issues.”

How do you communicate with your insurance carriercustomers to meet their needs?
Winters: “We're veryopen and forthcoming with customers about where we've been, wherewe are today, and our plans to move forward. Our customers areoften our best resource for product enhancements and improvements,so we have a client advisory board that works closely with ourproduct managers and developers to drive changes to our solutions.It's important that our customers know what we're focusing on interms of product development, so they can see their priorities arealso our priorities.”

What are some of the positive developments your companyhas achieved in the past year to make your product stand out amid acrowded solution-provider market?
Winters: “We'refocusing on innovation, and improving and enhancing our solutionsand services to provide greater value to our customers. We'vedeveloped a new product roadmap that we call iWorks Enterprise thatencompasses all of our solutions, which provides a common interfaceand a common infrastructure to better serve the needs of the entireinsurance enterprise, from product development to policyadministration, risk management, and financial management. We'veshared this model and our roadmap with key customers andstakeholders and received an overwhelmingly positive response. It'san exciting time for iWorks and our customers as we guide themtoward the future.”

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