Take Notice

A friend e-mailed me a news brief, which may or may not be an urban legend, about a worker at a publishing firm who reportedly had been sitting dead at his desk for five days before anyone realized it. According to this unfortunate fellows boss, the employee in life was a quiet kind of guy who was the first one in the office and last one out. It took until Saturday, when an office cleaner asked him why he was working during the weekend, for someone to notice. Amazing what might be missed when we dont take the time to lookand therefore we should make every effort to do so.

Now, perhaps this suggestion is a no-brainer, but taking the time isntwere all distracted and consumed by gobs of conflicting priorities on the job and off. So how does this apply to insurance? In many waystake, for example, customer relationships and company Web sites. OK, I know nearly every carrier would say awareness of its customers needs is job one. But does that translate into business service or just the lip variety?