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Credit Scoring: An 'Emotional' Issue

E.E. Mazier | December 30, 2001

Credit Scoring: An 'Emotional' IssueBecause an individual's credit is "very personal in nature," the use of that information is "an issue fraught with a lot ...

Agencies Look To Keep Clients Satisfied

Mark E. Ruquet | December 30, 2001

Agencies Look To Keep Clients SatisfiedIndependent agents seeking to build a stronger bridge between their agencies and their customers found some guidance from service experts ...

WTC Loss Overshadows All

Staff Writer | December 30, 2001

WTC Loss Overshadows AllGranted, there isn't much drama this year in announcing the top insurance and risk management story of 2001. Obviously, the Sept. ...

Third-Qtr. Results Grim, But Worst Is Yet To Come

Susanne Sclafane | December 30, 2001

Third-Qtr. Results Grim, But Worst Is Yet To ComeThe results couldn't possibly be worse.With a $3 billion nine-month net loss--the first ever in the history ...

St. Paul Tightens Belt; Dumps Medical Malpractice

Caroline McDonald | December 23, 2001

St. Paul Tightens Belt; Dumps Medical MalpracticeThe St. Paul Companies last week announced fourth-quarter actions to improve profitability that include exiting medical malpractice, shedding unprofitable ...

Nat'l Accounts Expanding, But Alt. Market Threat Looms

Frederick Yohn | December 23, 2001

Nat'l Accounts Expanding, But Alt. Market Threat Looms Within commercial lines, the national accounts market segment is viewed a bit like the U.S. government. Everyone ...

Mexico To Probe N.Y. WC Board

Daniel Hays | December 23, 2001

Mexico To Probe N.Y. WC Board Angry over lengthy delays in claim processing, a coalition of immigrant workers' rights groups in the United States has ...

Prices Rising, Covers Shrinking For 2002

Mark E. Ruquet | December 23, 2001

Prices Rising, Covers Shrinking For 2002New York City In a wakeup call for commercial insurance buyers, risk managers and other business executives were warned by ...

Agent Input Critical In New Tech Survey

Staff Writer | December 23, 2001

Agent Input Critical In New Tech SurveyDuring the first week in January, the national agent user groups and several insurers will participate in a survey ...

MGA, TPA Model Laws Under Debate

E.E. Mazier | December 23, 2001

MGA, TPA Model Laws Under DebateChicago Although the passage of model managing general agent legislation might not occur until next March, a third-party administrator model ...

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.