Insurers that improve their claims systems today are achieving two resultscost cutting and enhanced customer servicefrom a single effort. Carriers now have not only the ...
Insurers have been finding new and better waysto enable their customers, moving carefully intoWeb-based customer self-service in the high-touch claims process.BY MICHAEL P. VOELKERFrom equipping ...
The road to building seamless, hands-off, end-to-end claims processing still is under construction. But with straight-through capability as their distant destination, insurers are choosing a ...
To Care and Control--Or NotI told you the commercial general liability policys care, custody or control exclusion was tricky. (See NU, June 2, "Pet Sitting ...