Mining Free-Form Data Enhances Customer ServiceRecognizing that virtually any part of the information a company takes in may be critical in delivering better value and ...
It Takes Two: African-Americans In The U.S. Insurance MarketplaceGary, Ind., is a melting pot. It is also a blossoming economic locality with a new airport, ...
Marsh Study Sees Lower Limits, More ExpenseMany businesses trimmed back their liability coverage last year, widening the gap between their potential risks and the amount ...
ONLINE SALESSafeco Enhances Agents E-S-PSafeco Business Insurance has expanded its online sales platform, known as E-S-P, to make it faster and easier for agents to ...
IT Speeds Re Recoveries: AIG ExecInternational EditorNew York Demonstrating the cost benefit of IT interfaces between insurers and reinsurers, American International Group, a few years ...
Tech Can Boost Customer Service One of the greatest success stories for technology in recent years has been customer service. Think of these two examples:A ...
Re Disputes Are Function Of Losses, Severed RelationshipsReinsurance EditorA comment made earlier this year by the sage of OmahaWarren Buffetthighlighted the problems of reinsurance recoverables. ...
Reinsurers Dismiss Recoverability IssueNew YorkThe idea that reinsurers are generally less willing to pay claims in a hard market is one that industry representatives refused ...
Second-Hand Smoke: Next Black Lung?The best thing about underwriting is that there is always a new risk to consider and analyze. The worst thing about ...