Customer Experience

The "Verint Customer Experience Index" suggests insurers ask and answer seven key business questions to remain competitive.

Providing insurance consumers with fast, efficient, online business options can be a way of enhancing the agent-client connection.

Can these devices help reduce risks and provide benefits to insurers and policyholders alike?

Auto-book health initiatives that incorporate these six best practices can produce a significant return on investment.

A recent survey from Breeze revealed a majority are willing to purchase insurance from auto manufacturers, but are more hesitant about companies like Facebook.

According to the 2021 Q4 report from J.D. Power, consumers are seeking personalized auto insurance experiences.