Customer Experience

News, information and commentary about how the insurance industry is responding to the evolving expectations of today’s consumers.

Top Customer Experience Stories

Podcast

The Data-Driven MGA: New Data Strategies Empowering MGAs in 2022

By OIP (Sponsored) OIP (Sponsored)
Slideshow

NAIC: Top five reasons for insurance complaints in 2021

Research

Hyper-personalization is key to building claimant trust

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Customer Experience Stories

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