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The current standard for processing a commercial insurance claim features multiple systems, many steps, and significant human intervention. Using technology and innovation presents the opportunity for streamlining the entire claims process. (Image: Nuthawut/Adobe Stock) The current standard for processing a commercial insurance claim features multiple systems, many steps and significant human intervention. Using technology and innovation presents the opportunity for streamlining the entire claims process. (Image: Nuthawut/Adobe Stock)

The insurance industry is slowly undergoing a digital transformation, with the personal lines insurance sector moving a bit more rapidly to adopt insurtech and technology solutions than commercial insurers.

But whether it’s for a complex or simple claim, customers expect a modern claims experience that matches how they handle other transactions, from online banking to grocery shopping. They want more accessibility to the claims process, quick settlement of claims, and a seamless and efficient process.

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