Customer Experience

Being ready vs. being reactive: The proper use of insurtech will set insurance companies apart from one another.

Insurtech has come a long way over the years, but its biggest innovation is still to come.

Insurance agencies and carriers using chatbots powered by Natural Language Processing (NLP) have an advantage.

Are there ways agents can make insurance fun? The short answer is: Yes.

The publication surveys such policyholder concerns as price and complaints to determine its periodic insurance carrier rankings.

Review the steps need to 'consumerize' the insurance customer experience for better direct-to-policyholder engagement.