Customer Experience

J.D. Power reports a year-on-year decline in auto insurance customer satisfaction, with direct channels seeing the steepest decline.

How can insurers keep their customers happy and connected while creating a more streamlined experience?

Automation isn't about replacing your human workforce. It's about making your workforce more valuable.

Data and technology are becoming increasingly relevant to how carriers manage multiple aspects of the insurance process.

Empathy can be a powerful differentiator in the claims experience.

The results of a recent survey offer key insights into how insurers can keep pace with consumers' shifting expectations.