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Headshot of Hippo Insurance's Grace Hanson. Hanson encourages professionals to “never give up learning. There will always be someone out there who can do it better, more efficiently, or in a newer way. Your openness to new talent, new perspectives and new ideas will make you a better professional, teammate, and friend.” (Photo courtesy of Hippo Insurance)

Grace Hanson joined Hippo Insurance as the company’s first chief claims officer in January 2022. Previously, she was the chief claims officer at Hiscox, and before that, she worked in similar positions at several insurers, including Homesite Insurance and AIG. Claims magazine recently had the opportunity to ask Hanson about what she sees ahead for the industry, her focus at Hippo and about some of the individuals who have made an impact along her insurance journey.

What do you see as the top three issues insurers should be focusing on now?

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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