Customer Experience

Nearly all insurance companies want and need to improve their customer experience.

Clearly explaining the value of specific coverages will allow owners to better understand their exposures.

Rapid technology adoption, new business models and the demand for simple digital experiences are accelerating change in insurance.

More than half of surveyed consumers are likely or somewhat likely to cancel a policy to save money, Guidewire reports.

We recently spoke with Holzworth to understand how the key to digital success may lie outside the tech, how consumers are being enabled by these advancements, and how an insurer can future-proof themselves as technology marches forward.

Direct-to-consumer insurance distribution deprives customers of professional guidance and human connection.