{
  "author": {
    "name": "Tom Clayton",
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    "articles": [
      {
        "uri": "/2012/01/18/5-insurer-tech-strategies-to-enhance-the-agent-cus/",
        "title": "5 Insurer Tech Strategies to Enhance the Agent-Customer Experience",
        "byline": " Tom Clayton ",
        "kicker": "News",
        "prettyDate": "January 18, 2012",
        "timeToRead": "4 minute",
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        "summary": "Agents are on the front lines of customer service, and insurers owe them the tech tools--especially mobile capabilities-- to respond to increasingly sophisticated client demands.",
        "body": null
      },
      {
        "uri": "/2012/01/18/5-insurer-tech-strategies-to-enhance-the-agent-customer-experience/",
        "title": "5 Insurer Tech Strategies to Enhance the Agent-Customer Experience",
        "byline": "Tom Clayton",
        "kicker": "News",
        "prettyDate": "January 18, 2012",
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        ],
        "summary": "Agents are on the front lines of customer service, and insurers owe them the tech tools--especially mobile capabilities-- to respond to increasingly sophisticated client demands.",
        "body": null
      }
    ]
  }
}