{
  "author": {
    "name": "Tami May",
    "webUrl": "/author/profile/tami-may/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 3,
    "social": [],
    "articles": [
      {
        "uri": "/2016/04/26/spring-cleaning-the-office-hp-exstreams-short-guid/",
        "title": "'Spring cleaning' the office — HP Exstream’s short guide to personalizing customer communications",
        "byline": "Tami May",
        "kicker": "",
        "prettyDate": "April 26, 2016",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
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        },
        "authors": [
          {
            "webUrl": "/author/profile/tami-may/",
            "name": "Tami May"
          }
        ],
        "kickerNode": [],
        "summary": "Expert advice to spring clean the documents that matter most to you and your customers.",
        "body": null
      },
      {
        "uri": "/2016/04/12/watch-your-mouth-and-your-emails-texts-and-stateme/",
        "title": "Watch your mouth — and your emails, texts and statement promos",
        "byline": "Tami May",
        "kicker": "",
        "prettyDate": "April 12, 2016",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/tami-may/",
            "name": "Tami May"
          }
        ],
        "kickerNode": [],
        "summary": "Every communication carries a risk. Just ask a politician who failed to stay on message and ended up losing the election.",
        "body": null
      },
      {
        "uri": "/2016/04/05/customer-engagement-the-next-battlefield/",
        "title": "Customer engagement: the next battlefield",
        "byline": "Tami May",
        "kicker": "",
        "prettyDate": "April 05, 2016",
        "timeToRead": "3 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/tami-may/",
            "name": "Tami May"
          }
        ],
        "kickerNode": [],
        "summary": "Customer relationships are delicate. Loyalty is enormously valuable once you've earned it. Satisfied customers tell nine people how happy they are. Dissatisfied customers tell 22 people a case of bad news traveling faster.",
        "body": null
      }
    ]
  }
}