{
  "author": {
    "name": "Scott Stevens Thomas Gebhart",
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    "articles": [
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        "uri": "/2001/08/19/delivering-online-consumer-satisfaction/",
        "title": "Delivering Online Consumer Satisfaction",
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        "prettyDate": "August 19, 2001",
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        "summary": "Delivering Online Consumer Satisfaction A 38-year-old marketing consultant just bought a book and some music CDs at a popular online retail site. Taking less than ...",
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