{
  "author": {
    "name": "Ruth E Phillips",
    "webUrl": "/author/profile/ruth-e-phillips/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2004/08/04/how-csrs-can-make-or-break-an-agency/",
        "title": "How CSRs Can Make Or Break An Agency",
        "byline": "Ruth E. Phillips",
        "kicker": "",
        "prettyDate": "August 04, 2004",
        "timeToRead": "1 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ruth-e-phillips/",
            "name": "Ruth E. Phillips"
          }
        ],
        "kickerNode": [],
        "summary": "How CSRs Can Make Or Break An AgencyCustomer service representatives are the heart of any insurance agency. They keep the work flowing in the office.When ...",
        "body": null
      }
    ]
  }
}