{
  "author": {
    "name": "Michael Condon",
    "webUrl": "/author/profile/michael-condon/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 2,
    "social": [],
    "articles": [
      {
        "uri": "/2010/06/01/finding-common-ground/",
        "title": "Finding Common Ground",
        "byline": "Michael Condon",
        "kicker": "Market Insights",
        "prettyDate": "June 01, 2010",
        "timeToRead": "8 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/michael-condon/",
            "name": "Michael Condon"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "Several years ago, a study was funded by a collision repair group and several industry suppliers. They sought to identify and quantify repairers' perspectives on one of the most hotly debated claim programs of our time: DRP.",
        "body": null
      },
      {
        "uri": "/2009/05/10/using-bpm-to-improve-claim-performance/",
        "title": "Using BPM to Improve Claim Performance",
        "byline": "Bob Robertson, Michael Condon",
        "kicker": "",
        "prettyDate": "May 10, 2009",
        "timeToRead": "8 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/bob-robertson-michael-condon/",
            "name": "Bob Robertson, Michael Condon"
          }
        ],
        "kickerNode": [],
        "summary": "With carriers struggling to remain profitable even with a hardening market, there is an increased focus on performance improvement across all operational areas. This is especially true in claims, typically an insurer's largest expense area.",
        "body": null
      }
    ]
  }
}