{
  "author": {
    "name": "Mark Snyder",
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    "articles": [
      {
        "uri": "/2021/11/05/a-balanced-approach-to-improving-insurance-customer-experiences/",
        "title": "A balanced approach to improving insurance customer experiences",
        "byline": "Mark Snyder",
        "kicker": "Expert Opinion",
        "prettyDate": "November 05, 2021",
        "timeToRead": "4 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/11/Robot-and-Man-Article-202111041805.jpg",
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            "name": "Mark Snyder"
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        "kickerNode": [
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            "uri": "/expert-opinion/",
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        ],
        "summary": "Tips for finding the intersection where tech meets the human touch to elate current and potential policyholders.",
        "body": null
      },
      {
        "uri": "/2012/08/29/modeling-best-practice-behaviors/",
        "title": "Modeling Best-Practice Behaviors",
        "byline": "Christina Bramlet, Mark Snyder",
        "kicker": "Market Insights",
        "prettyDate": "August 29, 2012",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
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        "authors": [
          {
            "webUrl": "/author/profile/christina-bramlet-mark-snyder/",
            "name": "Christina Bramlet, Mark Snyder"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
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        ],
        "summary": "We often stress the importance of best practices, but it is actually best-practice behaviors that drive cultural shift at organizations.",
        "body": null
      },
      {
        "uri": "/2008/10/24/web-exclusive-looking-beyond-loss-ratio-implementing-a-continuous-quality-improvement-program/",
        "title": "WEB EXCLUSIVE Looking Beyond Loss Ratio: Implementing a Continuous Quality Improvement Program",
        "byline": "Mark Snyder",
        "kicker": "",
        "prettyDate": "October 24, 2008",
        "timeToRead": "9 minute",
        "image": {
          "uri": "",
          "width": "",
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        },
        "authors": [
          {
            "webUrl": "/author/profile/mark-snyder/",
            "name": "Mark Snyder"
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        ],
        "kickerNode": [],
        "summary": "Editor's Note: As part of a new editorial approach, Claims will begin offering first-run, feature-length articles on our web site before they appear in our monthly print issue. These articles will be",
        "body": null
      },
      {
        "uri": "/2008/10/21/looking-beyond-loss-ratio/",
        "title": "Looking Beyond Loss Ratio",
        "byline": "Mark Snyder",
        "kicker": "",
        "prettyDate": "October 21, 2008",
        "timeToRead": "9 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/mark-snyder/",
            "name": "Mark Snyder"
          }
        ],
        "kickerNode": [],
        "summary": "Editor's Note: As part of a new editorial approach, Claims will begin offering first-run, feature-length articles on our web site before they appear in our monthly print issue. These articles will be",
        "body": null
      }
    ]
  }
}