{
  "author": {
    "name": "Leila K Tamashiro",
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    "articles": [
      {
        "uri": "/2008/06/08/tech-helps-speed-claims-without-sacrificing-service/",
        "title": "Tech Helps Speed Claims Without Sacrificing Service",
        "byline": "Leila K. Tamashiro",
        "kicker": "",
        "prettyDate": "June 08, 2008",
        "timeToRead": "5 minute",
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        "kickerNode": [],
        "summary": "Back in the 1960s, it was common practice for claims operations to have adjusters who routinely met with customers face-to-face and documented everything they did on paper. Handling claims by",
        "body": null
      }
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  }
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