{
  "author": {
    "name": "Jerry Lumpkin",
    "webUrl": "/author/profile/jerry-lumpkin/",
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    "articles": [
      {
        "uri": "/2003/01/21/crm-may-soon-deliver-on-its-promise/",
        "title": "CRM May Soon Deliver On Its Promise",
        "byline": "Jerry Lumpkin",
        "kicker": "",
        "prettyDate": "January 21, 2003",
        "timeToRead": "6 minute",
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        "authors": [
          {
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            "name": "Jerry Lumpkin"
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        ],
        "kickerNode": [],
        "summary": "CRM May Soon Deliver On Its PromiseEons ago, technologically speaking, the insurance industry was a showcase of centralized data processing that managed policy information for ...",
        "body": null
      }
    ]
  }
}