{
  "author": {
    "name": "Ezra Steinberg",
    "webUrl": "/author/profile/ezra-steinberg/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 2,
    "social": [],
    "articles": [
      {
        "uri": "/2013/05/08/ace-sneak-preview-claims-is-a-customer-service-bus/",
        "title": "ACE Sneak Preview: "Claims Is A Customer Service Business"",
        "byline": " Ezra Steinberg, Christina Bramlet ",
        "kicker": "News",
        "prettyDate": "May 08, 2013",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ezra-steinberg-christina-bramlet/",
            "name": "Ezra Steinberg, Christina Bramlet"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Cultivating soft skills will elevate claims employee performance so they can better serve customers.",
        "body": null
      },
      {
        "uri": "/2013/05/02/ace-sneak-peek-post-sandy-claims-management-issues/",
        "title": "ACE Sneak Peek: Post-Sandy Claims Management Issues",
        "byline": " Ezra Steinberg ",
        "kicker": "News",
        "prettyDate": "May 02, 2013",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/ezra-steinberg/",
            "name": "Ezra Steinberg"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Post-Sandy claims management lessons will prove invaluable when handling next "superstorm."",
        "body": null
      }
    ]
  }
}