{
  "author": {
    "name": "Dean K Harring",
    "webUrl": "/author/profile/dean-k-harring/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2005/08/18/keeping-score-efficiency-and-effectiveness-in-claim-handling/",
        "title": "Keeping Score: Efficiency and Effectiveness in Claim Handling",
        "byline": "Dean K. Harring",
        "kicker": "Market Insights",
        "prettyDate": "August 18, 2005",
        "timeToRead": "11 minute",
        "image": {
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        "authors": [
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            "webUrl": "/author/profile/dean-k-harring/",
            "name": "Dean K. Harring"
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        "kickerNode": [
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        ],
        "summary": "Performance measures are intended to encourage employees to behave in such a way that an organization's objectives are achieved.",
        "body": null
      }
    ]
  }
}