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Instant Messaging: E-Mail On Steroids Newest communication tool rewards agency users, but may create risks as wellInternet-based instant messaging has become a popular way to ...

How To Avoid E-mail DangersE-mail is a wonderful tool that increases the speed of business. It also helps the bottom line of agencies by saving ...

Study Offers Interface Best Practices For AgenciesThis year, our agency management system user group spearheaded a review of what agencies can do to get the ...

Agents Flock To Offsite Data Storage Options Many turn to online storage outlets, but some also keep tape backups off-premisesInformation and documents are an agency's ...

Set It And Forget It?A well-known television infomercial salesman is now hawking a rotisserie oven he says takes the hassles out of cooking. On his ...

Imaging: What Are You Waiting For?In an effort to better organize agents need for paper, the industry came up with a novel solution: Instead of ...

DISASTER. Emergency. Crisis. Those words bring up familiar images: a tornado, a hurricane or (unfortunately, after 9/11) a possible terrorist attack. But what about a computer virus or, even more tragic, the death of a key employee? Most people

Real Time: The Next Big ThingEvery so often a new technology emerges with the promise of changing the way we do business. From the advent ...