Jess Keeney | Property Casualty 360

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Commentary

Empathy remains critical in a tech-enabled insurance industry

January 23, 2024

In 2024, empathy will drive insurance customer retention and operational efficiency.

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Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed link

LexisNexis® Risk Solutions

From LexisNexis® Risk Solutions

Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

Empathy remains critical in a tech-enabled insurance industry

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The Society of Insura-Preneurs