New technology such as chatbots can be trained to respond empathetically and improve adoption and experience. (Credit: Chesky/Shutterstock) New technology such as chatbots can be trained to respond empathetically and improve adoption and experience. (Credit: Chesky/Shutterstock)

In the ever-evolving landscape of the insurance industry, the role of technology has been transformative. But there's a critical aspect that we often overlook — empathy.

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