Customer Experience

News, information and commentary about how the insurance industry is responding to the evolving expectations of today’s consumers.

Top Customer Experience Stories

Market Insights

Virtual claims are becoming the norm for auto insurance

By Steve Hallo
Slideshow

Auto insurers that lost and gained customer loyalty in Q1 2021

Commentary

Ensure digital marketing success in the wake of the pandemic

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Customer Experience Stories

April 21, 2021
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