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Customer experience refers to the way customers perceive a business entity based on their interactions with it. To make contact centers a real growth driver, carriers must think beyond customer care and strive to engage the customer better by leveraging micro-segmentation and analytics techniques. (Black Salmon/Shutterstock.com)Recommended Stories
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Resource Center
Article
Sponsored by IntellectAI
To Be or Not To Be -- AI Ready
As AI technologies continue to mature and use cases expand, insurers should not shy away from the technology. The question you should ask is: do you want to face a competitor like this? Or do you want to be enjoying all the associated benefits of above-trend growth? Download this article and learn how to be among the first insurers to seize this substantial competitive advantage--before the opportunity for first-mover advantage disappears!
White Paper
Sponsored by OneShield
Closing the Gaps: Expanding Your Technology Ecosystem
The right strategic approach to technology ecosystems brings competitive advantages to forward-looking insurers -- including small and mid-sized carriers, regional players, and start-up MGAs. Starting with a solid core system strategy, learn how to creatively leverage third-party applications to enhance customer and agent experiences, enable automation, predictive risk modeling, and more.
eBook
Sponsored by IntellectAI
How AI and Human Centric Design are changing the way we underwrite
Generic AI, machine learning and cognitive AI have been groundbreaking technological discoveries in recent years. Most of the time these technologies are assumed to be the same; however, they have unique functionalities. Download this eBook to learn how each impacts commercial insurance underwriting.
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