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Secondary towing: An ugly process for auto insurers

Loathed across the repair process, discover a new tech-driven proposal to best secondary-towing issues.

By Paul Williams | May 24, 2021 at 03:00 AM
When the damaged vehicle is finally moved to a repair or salvage facility, the job is referred to as a “secondary tow,” and it’s an ugly, chaotic and archaic process. It’s so bad that the only remedy at this point is to start over from a clean slate and redesign the process altogether. (Credit: Bigstock) When the damaged vehicle is finally moved to a repair or salvage facility, the job is referred to as a “secondary tow,” and it’s an ugly, chaotic and archaic process. It’s so bad that the only remedy at this point is to start over from a clean slate and redesign the process altogether. (Credit: Bigstock)

When there’s been an auto accident, vehicles that are unable to be driven as a result are typically towed to a storage facility or an impound lot, where they will sit until an insurance adjuster can examine it to determine whether it’s a total loss or could be repaired. In the meantime, the vehicle could languish at the temporary holding location for several days as storage, rental car and other claim-related costs mount.

When the damaged vehicle is finally moved to a repair or salvage facility, the job is referred to as a “secondary tow,” and it’s an ugly, chaotic and archaic process. It’s so bad that the only remedy at this point is to start over from a clean slate and redesign the process altogether.

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