Customer Experience

A new Aon survey found that approximately one-third of insurers expect social media to be their greatest marketing strength in 2021. Here's how to execute those plans.

The president and COO of Nationwide Property & Casualty shares the three areas carriers must focus on to succeed in 2021.

One-size-fits-all insurance is a thing of the past. Today's consumers want coverage that better reflects their usage and behavior.

Building peer-to-peer connections with carriers has risks and challenges — Jim Dwane of bolt shares how to navigate them.

The rapid adoption of technology has poised the insurance industry for many claims to be fully automated in the future.

The deal establishes a one-stop-shop for advisory services and market insights across insurance lines.