X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
What does change look like in the insurance industry? A significant rethink of customer service that will revolutionize how P&C insurers use digital technologies to create personalized products with speed and care. (KC Jan/Shutterstock.com) What does change look like in the insurance industry? A significant rethink of customer service that will revolutionize how P&C insurers use digital technologies to create personalized products with speed and care. (KC Jan/Shutterstock.com)

Einstein once said: “The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.” When it comes to the concept of customer service, the P&C insurance industry is due a change in thinking about how insurers are using technology to better cater to customers.

Arguably, the insurance industry has been late to the party when it comes to harnessing digital tools to improve customer experience. But innovation is coming. According to McKinsey, by 2025, the insurance industry has the potential to automate 25% of its processes. P&C is one of the categories of insurance that stands to gain the most from digital, due to the high standardization of processes.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

America's Claims Executive Virtual Leadership Forum & Expo 2021Event

ACE Virtual Leadership Forum & Expo is the annual conference for Senior Claims Executives in Insurance organizations.

Get More Information
 

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.