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Cognitive process automation can provide solutions for bottlenecks within the claims process. (pinkeyes/Adobe Stock) Cognitive process automation can provide solutions for bottlenecks within the claims process. (pinkeyes/Adobe Stock)

As many insurance companies know, a slow claim is the fastest way to strain the relationship between the carrier, the agent and the insured.

With rising customer service expectations across the industry, policyholders are equating faster, more personalized claims experiences with premier carriers. For insurers seeking a competitive edge, automation allows insurance companies to increase retention and customer satisfaction, even after the insured experiences a loss.

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