Customer Experience

Younger consumers were more likely to find insurance confusing and overwhelming, according to Cake & Arrow.

Compared with 2021, 4% fewer consumers would say something positive about their current insurance provider.

Here are seven strategies to help your agency or brokerage create a marketing plan suited for our increasingly cyber world.

Act soon, and boldly: EY research indicates that up to 30% of insurance transactions will be embedded by 2028.

Around 79% of respondents to a Capco survey said they consider themselves well-informed about the insurance products available to them.

Bruce Eisler, chief executive officer U.S. and chief underwriting officer for Aspen Insurance, shares insights on what he's seeing in the industry, the factors insurers should be watching and the opportunities ahead.