Customer Experience

The data was collected for for the purpose of 'data harvesting and targeted advertising,' according to the plaintiffs.

Jess Keeney, chief product & technology officer for Duck Creek, discusses how technology is changing the customer experience for policyholders.

Increasing competition means agents and brokers will need to leverage new ideas and innovation to succeed.

On the upside: Most U.S. insurers are turning a profit. On the downside: Too many are reliant on dated technology.

This ranking was based on such criteria as finances, customer complaints, coverage options and claims filing.

Honorees in the 2023 PropertyCasualty360 Insurance Luminaries program shove off dated industry stereotypes.