Customer Experience

Bryan Davis, EVP and head of VIU by HUB, explains what's on the horizon for independent brokers and how they can best serve their customers in the modern market.

More than 40% of policyholders think education level shouldn't be considered when setting personal auto rates.

Rahul Kumar of Talkdesk joins us to discuss how insurers can create and nurture customer loyalty by enhancing the customer experience.

Education, recognition, reconnecting and giving back were just some of the hallmarks of this year's conference.

Friction during the claims process following a catastrophe can strain customer satisfaction and cause a sharp decline in renewals.

Younger consumers were more likely to find insurance confusing and overwhelming, according to Cake & Arrow.