Customer Experience

Each customer interaction is an opportunity to prove your company's value.

Sending cancellation messages via text message on the day of renewal reduced cancellations by 52%, insured.io reports.

Instantaneous auto accident reporting reduces loss costs by $800-$1,025 per claim, Agero reports.

Topa Insurance was fined $2.1 million over an allegation that more than two dozen auto claims were mishandled.

Annual insurance reviews are integral to avoiding coverage gaps.

Bryan Davis, EVP and head of VIU by HUB, explains what's on the horizon for independent brokers and how they can best serve their customers in the modern market.