Low- and middle-income individuals are more likely to have lukewarm feelings toward their insurance provider, while more affluent people tend to perceive their insurers with higher regard, according to Caliber. Credit: terovesalainen/stock.adobe.com
Around 37% of consumers are "likely or somewhat likely" to leave their insurance provider in the coming 12 months, according to a global survey from Group Caliber ApS, which noted this is up from the 31% of policyholders said the same thing in 2021. Portions of the survey also included feelings about banks and other financial service organizations.
Since 2021, consumers' feelings of trust and affinity toward the insurance industry have remained static, according to Caliber, which reported the industry sees a "trust and like" score of 69, which ranks as average.
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Steve Hallo
Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]
