Research

One-third of insurers say AI is now broadly deployed across their organizations.

Longstanding carrier-agent pain points are easing just as customer expectations for speed and digital service are accelerating.

Average bodily injury (BI) claim payments increased 7.8% annually between 2017 and 2022, the IRC reports.

Mental health claims make up a larger share of workers' comp claims among higher-paid workers, women and longer-tenured employees.

The total non-loss cost ratio was 1.4 percentage points lower for a composite of insurers focused on wholesale distribution versus a composite of insurers focused on retail distribution.

Service and the claims experience also factor into the insurance value proposition.