Commentary

How might insurers crack the code to sell insurance direct online to small-business consumers without involving an agent or broker, or fend off competitors who go this route?

Pre-claim triage by phone provides better care and reduces claims costs.

Fighting long-held misperceptions poses an opportunity to stem fraud

Negative perceptions place us at a disadvantage. Today's top university graduates view insurance as a boring sales job.

For insurance professionals, so much depends on communicating effectively.

Smart insurers are reaching out to new audiences to bridge the impending talent gap.